Concept of Root Cause Analysis – An Overview
This article may be of further interest for industry fellows struggling with repeated problems in their processes and may be repeated customer complaints and dealing with conducting Root Cause Analysis to determine the immediate Corrective action and preventative actions. Root Cause Analysis defined by Wilson et al (1993) as an analytic tool that can be used to perform a comprehensive, system-based review of critical incidents. It includes the identification of root and contributory factors, determination of risk reduction strategies, and development of action plans along with measurement strategies to evaluate the effectiveness of plans. Definition of Root Cause For Practical […]